Direct Pest

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Direct Pest Reviews

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We Are Committed To Quality

We regularly check Google, TrustPilot and more review sites and post reviews on here. Quality is important to us, so if anything is wrong our customer service experts make it right. To get your review featured, please send it to info@directpest.co.uk. To hire us for your pest problems, call 0800 088 9382, email info@directpest.co.uk or use our contact form.

"I had Direct Pest out today to treat a large wasp nest. Turned up on time and very pleasant. They really knew what they were doing. Fantastic service!"
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George
Tamworth
"These guys helped us out massively with a not so common spider turning up part of the widow family, genuine and extremely helpful.. Wasn't out to rip us off like some others!!"
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Ryan
Leicester
"Daryl and Vicky were fabulous! Friendly, professional and efficient- I would recommend to any neighbours."
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Vigus
Birmingham
"Top notch service, saved number for any more pests I get"
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Bruce
Hinckley
"Great service to treat our wasp nest in our shed. Steve came out and dealt with it effectively and even came out again for a second treatment when we thought the wasps were back. Many Thanks."
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June
Leicester
"The service was excellent, I rang about the problem and within half hour I had a phone call back and within an hour the job was done....very polite,very efficient and very rapid, completely satisfied with service and good prices."
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Ms Mitchinson
Birmingham
"Amazing response time - came within hours of placing a call!!! Very professional & friendly technicians as well as a great back up service from head office. Would go to this company every time and recommend it to friends. "
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Mrs Bettley
Nuneaton
"My mum had an infestation of ants, and we called in Direct Pest. Mum is 89, and gets confused, and the infestation had really upset her. She says that the gentleman who called could not have been nicer. He explained everything, was very patient, and kind. They also liaised with me on mum’s behalf, and we’re really helpful."
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Mrs Hall
Nottingham
"I had my house fumigated the other day and I am so impressed with the service. Darren was the one who did it and he was very polite and friendly. He was more than happy to help and even took a look in our attic as I mentioned birds nesting up there in the summer, which was very nice of him and he absolutely didn’t have to do, so he went above and beyond. I’m happy with the results and Darren was honest with me (which I appreciate) and said we may need to have another service because of the life circle of the fleas. I would definitely recommend this company to anyone and everyone and I will most certainly be using them again."
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Lucy
Hinckley

In Response To Our One Bad Review

We found the below review on Bark in 2018 and we have tried to reach out to the sender many times to make things right. Unfortunately they will not respond, which has left a mark on our reputation that has hurt our small business. All we can do is hope that if Sam reads this message, he will get in touch so we can make things right.

We have learned from the experience and can safely say you will not experience the issues outlined below, even if we are dealing with the loss of loved ones. We now have a larger team and are better prepared with HR policies, logistics workflows, etc that ensure that you get what we promise, no matter what.

 

"Do not use!!! I have a problem with bird mites and went with this company because they told me they would guarantee to eliminate them. Paid £500 deposit. After paying I received no contract or paperwork which was a big worrying so called the receptionist 4 times to ask her to send or email through and she kept saying she would. Nothing ever arrived. On the day of treatment no one arrived. Called the mobile to he told there was a family bereavement so re scheduled for a few weeks later and guess what, no one arrived again! Since then , no one has answered emails, calls etc and my deposit had not been refunded. We are now taking legal action. do not use!!!"
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Sam
Unknown

It is also possible that “Sam” works for another pest control company and has left this review for his own benefit.

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