We regularly check Google, TrustPilot and more review sites and post reviews on here. Quality is important to us, so if anything is wrong our customer service experts make it right. To get your review featured, please send it to info@directpest.co.uk. To hire us for your pest problems, call 0800 088 9382, email info@directpest.co.uk or use our contact form.
We found the below review on Bark in 2018 and we have tried to reach out to the sender many times to make things right. Unfortunately they will not respond, which has left a mark on our reputation that has hurt our small business. All we can do is hope that if Sam reads this message, he will get in touch so we can make things right.
We have learned from the experience and can safely say you will not experience the issues outlined below, even if we are dealing with the loss of loved ones. We now have a larger team and are better prepared with HR policies, logistics workflows, etc that ensure that you get what we promise, no matter what.
It is also possible that “Sam” works for another pest control company and has left this review for his own benefit.
During these last few weeks of lockdown, you can rely on our 5-star services for unbeatable prices, whether you are:
At-risk – Isolating – Shielding – Tired of lockdowns
We are continuing to take every precaution for everyone’s safety, including distancing, disinfecting and wearing PPE when required.
When you contact us, we will talk you through any adjustments we may have to make to our normal services to keep us all safe.
There is light at the end of the tunnel. Life will soon be back to normal! We promise to always prioritise health and safety.